1. Introduction

1.1 Welcome to Rawaameats.com, operated by Rawaameats Ltd. These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and other online platforms (collectively referred to as the “Website”). By accessing or using the Website, you agree to comply with these Terms. If you do not agree, please discontinue use of our Website and services immediately.

1.2 By using this Website, you also accept our Privacy Policy and other related policies available at https://rawaameats.com. Rawaameats reserves the right to revise or update these Terms at any time without prior notice. Your continued use of the Website after such updates constitutes acceptance of the modified Terms.

1.3 In these Terms, references to “you”, “your”, or “User” refer to the person accessing or using our Website or services. References to “Rawaameats”, “we”, “us”, or “our” refer to Rawaameats Ltd, registered in Bangladesh.

1.4 This agreement is an electronic record under the provisions of the Information & Communication Technology Act, 2006 and other applicable laws. It does not require physical or digital signatures and represents a legally binding contract between you and Rawaameats Ltd.

1.5 The Website is operated by Rawaameats Ltd, with its registered office at 2nd Floor, Baitul Falah Complex, Sher Shah Suri Road, Dhaka 1207, Bangladesh.

1.6 The Website may include links to external websites or services not managed by Rawaameats. We do not control or endorse such third-party sites and are not responsible for their content, privacy practices, or any damages arising from their use.

2. User Eligibility

2.1 Access to Rawaameats.com is permitted only to individuals who are capable of forming a legally binding contract under the Contract Act, 1872 of Bangladesh.

2.2 Users under the age of 18 may browse the Website but cannot register or place orders independently. Transactions made by minors must be conducted through a legal guardian or parent. Rawaameats reserves the right to refuse or terminate accounts found to be operated by minors.

2.3 By creating an account or using this Website, you confirm that you are at least 18 years old and legally competent to engage in commercial transactions.

2.4 Our delivery network currently covers specific areas within Dhaka City:

• 1-Hour Delivery: Mohammadpur, Shyamoli, Lalmatia, Dhanmondi, Hatirpul, Dhaka University, BUET Area, Jurain, Dhaka Uddyan, Nobodoy Housing, Mohammadi Housing, Japan Garden, South Banasree, Uttara.

• 5–8 Hours Delivery: All other locations within Dhaka City.

Delivery times are subject to product availability and logistics conditions.

3. Communication and Notifications

3.1 By visiting Rawaameats.com or contacting us electronically, you consent to receive communications from us via email, SMS, phone calls, or in-site notifications. You agree that all such communications meet legal notification requirements.

3.2 You may receive transactional, promotional, or service-related messages from Rawaameats. You can opt out of marketing communications at any time while continuing to receive essential service messages (e.g., order confirmations or delivery updates).

4. User Accounts and Responsibilities

4.1 Users may browse the Website without registration. However, certain services, offers, and features require creating an account.

4.2 To register, you must provide accurate information including your name, phone number, email address, and delivery location. You agree to update this information promptly if it changes.

4.3 You are responsible for maintaining the confidentiality of your login credentials and any activity conducted under your account. Notify Rawaameats immediately if you suspect unauthorised access.

4.4 Rawaameats reserves the right to suspend or terminate accounts that provide false, incomplete, or misleading information, or that are used in violation of these Terms.

4.5 The Website may occasionally be unavailable due to maintenance, upgrades, or system issues. We strive to restore service promptly but are not liable for losses resulting from downtime.

5. Fees and Payments

5.1 Access to Rawaameats.com is free for all Users. However, fees may apply to specific services or premium features in the future. Any changes to fees will be published on the Website.

5.2 All prices listed are in Bangladeshi Taka (BDT) and inclusive of applicable taxes unless stated otherwise.

6. Intellectual Property

6.1 All content available on Rawaameats.com — including text, images, graphics, logos, software, and design elements — is the property of Rawaameats Ltd and protected under applicable copyright and trademark laws.

6.2 You may not copy, reproduce, republish, upload, post, or distribute any material from the Website without prior written consent from Rawaameats Ltd.

6.3 The use of automated programs or scraping tools (including bots or spiders) to access, monitor, or collect data from the Website is strictly prohibited.

7. Cookies and Data Tracking

7.1 Rawaameats.com uses cookies to enhance your browsing experience. Cookies help remember your preferences and improve service efficiency. You may disable cookies in your browser settings, but certain website features may not function properly as a result.

8. Offers and Promotions

8.1 Promotional campaigns, vouchers, and discount codes are valid only for the specified duration or conditions stated on the Website. Abuse or misuse of promotional offers may result in cancellation or account suspension.

8.2 Rawaameats reserves the right to modify or withdraw any promotion at its sole discretion without prior notice.

9. Orders and Sales Contract

9.1 When you place an order through Rawaameats.com, you are making an offer to purchase the listed items under the terms outlined here. Order confirmations sent via email or SMS are acknowledgements of receipt and not confirmations of acceptance.

9.2 A legally binding sale occurs only when products are dispatched or delivered to your specified address.

9.3 Rawaameats reserves the right to cancel orders due to stock unavailability, payment issues, or delivery restrictions.

10. Limitation of Liability

10.1 Rawaameats will make reasonable efforts to ensure accurate information on the Website. However, we do not guarantee that all product descriptions, prices, or details are free from error.

10.2 In no event shall Rawaameats Ltd or its employees be liable for indirect, incidental, or consequential damages arising out of your use of the Website or services.

11. Governing Law

11.1 These Terms are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these Terms or the use of the Website shall fall under the exclusive jurisdiction of the courts of Dhaka, Bangladesh.